One Visit. Multiple Services. Efficient Use of Clinicians’ Time.

Physician practices can choose multiple digital health services to help them care for their patients effectively and efficiently. They’ve seen the ads, they’ve talked to colleagues who already use them, but simply don’t know who to contact or what’s involved to get the process started. OntarioMD has a solution that respects clinicians’ valuable time. In one visit, OntarioMD can describe the benefits of each digital health service, get the onboarding process started and help get you trained on using each service. We call this approach the Digital Health Services Bundle. Much like bundling your cable, Internet and phone services, there’s a current bundle of digital health services available to clinicians that give you access to provincial digital health services that contain information about your patients. This streamlined approach is convenient for clinicians and saves time. Instead of multiple organizations knocking on your door, OntarioMD, because of our experience over the last decade in working with physician practices, is their chosen partner to roll out their digital health services across Ontario. OntarioMD is currently rolling out a bundle of services to clinicians on behalf of eHealth Ontario, Toronto Central LHN, the Northern and Eastern LHINs, University Health Network and the Ontario Telemedicine Network.   

The current bundled services include:  

In order to access provincial digital health services, clinicians require a ONE ID provided by eHealth Ontario. Think of it as your proof of identity, like a passport, to log into digital health services. With ONE ID, clinicians do not need to remember multiple user IDs and passwords. It provides one secure single sign-on to access multiple services like the ConnectingOntario ClinicalViewer.  

ONE Mail, also from eHealth Ontario, is a secure e-mail service specifically created for health care organizations and professionals. You can send encrypted patient information to 390,000 users in Ontario across 800 organizations. Set-up is easy and there’s 24/7 dedicated support and no need for an on-site mail server.  

The ConnectingOntario ClinicalViewer allows you to access and view a patient’s real-time information through secure, web-based portal. You can view your patients’ digital health records that include hospital visits, laboratory results, dispensed medicationss, diagnostic imaging reports and more.  

eConsult, managed by the Ontario eConsult Program, is a tool that provides timely access to specialist advice and often eliminates the need to send patients for an in-person specialist visit. Through a private and secure web portal, you can send a specialist a clinical question about your patient and receive advice quickly and securely. This saves you and your patient time and provides quicker access to care and treatment for your patients.  

To use any digital health services, you need privacy and security training to fulfill your legal obligations and protect your patient data from privacy breaches. OntarioMD has made it easy, and free, for you to get this kind of training. We offer the OntarioMD Privacy and Security Training Module at OntarioMD.ca. You can do the training whenever you have time, from wherever you can access the Internet. Family physicians also earn two Mainpro+ credits for their time. If you’d like some help to complete it, just ask our staff during the Digital Health Services Bundle visit and they can help you. Once you’ve completed the online training module, you can print a certificate of attestation to prove that you are familiar with the best practices to protect personal health information.  

With so many digital health services now available to Ontario clinicians, you may be confused about what’s out there and how the services can help your practice. One email or phone call to OntarioMD will help you make sense of it all and connect you to the tools that are best for your patients and your practice.  

Dr. Therese Hodgson, a family physician in the Ottawa area, has found the bundled approach to digital health services valuable and says of some of the services, “The ConnectingOntario Clinical Viewer provides me access to critical information for my patient in an easy and reliable way. This prevents delays in obtaining the information I need to best care for my patients. The OntarioMD Privacy and Security Training Module is a great resource and has helped me educate my staff in our duties as Health Information Custodians to protect personal health information”. 

Get connected to digital health services efficiently, in one visit. Contact OntarioMD at support@ontariomd.com to talk to one of our staff in your area.

Support + Training = EMR Knowledge for Busy Ontario Clinicians

More than 16,000 clinicians use OntarioMD products and services, and over the years our staff both in the field and at our head office have built strong relationships and had thousands of conversations with primary care providers. So, we’re intimately aware of how busy most primary health care practices are. And we know that most of you want to maximize the benefits of the EMR to enhance patient care and make your practice more efficient. If only you had the time and money to devote to learning how to make the technology work for your practice! 

You’re likely already using several digital health services like our award-winning Health Report Manager (HRM), or want to start using them. Did you know that OntarioMD also has staff all over the province available to help you better understand and use digital health services? Our staff and Peer Leaders are clinicians, practice managers and EMR experts who understand how you work, understand your challenges, and understand the demands on your time. They can help you achieve your unique practice goals. They will come to your practice, or Skype with you, to work with you one-on-one, give you training tips, show you useful features and tools, analyze your EMR data, all to help you better use your EMR to manage your patients’ health. They can help you learn in as little as one visit or work with you over several sessions, depending on your practice objectives.  

You can also get EMR and digital health support surrounded by a small group of your peers through OntarioMD’s unique On the Road with OntarioMD regional learning seminars.  

On the Road with OntarioMD are free Continuing Medical Education (CME)-accredited interactive evening seminars near you for you and your staff to learn how to get more immediate clinical value from your EMR. Whether you’re a seasoned, active user of all your EMR’s features, or you want to learn how to use it for more than just data entry, these seminars will teach you new skills in a stress-free environment. 

On the Road with OntarioMD seminars begin with a presentation on Partnered Efforts for Safer Opioid Prescribing conducted by an OntarioMD Physician Peer Leader or our Chief Medical Officer, Dr. Darren Larsen. You’ll then meet with other Peer Leaders in small breakout groups with other clinicians who use the same EMR as you do. Peer Leaders listen to your challenges and provide their own EMR best practices that you can take back to your own practice and use immediately. The small size of On the Road with OntarioMD seminars give you the opportunity to share and compare your digital health experiences with other clinicians. 

All that, plus dinner is included! 

On the Road with OntarioMD has visited 14 Ontario cities and more seminars are scheduled.  

Register now for our upcoming seminars – or keep an eye on OntarioMD.ca for an On the Road with OntarioMD near you soon! 

Wednesday, November 28, 2018
Delta Hotels by Marriott Toronto East
2035 Kennedy Road
Scarborough, ON
M1T 3G2

Tuesday, December 4, 2018
Hampton Inn & Suites by Hilton Barrie 
74 Bryne Drive
Barrie, ON
L4N 9Y4

 

OntarioMD’s EMR Quality Dashboard and the Important Role of Data Quality

At OntarioMD, we talk frequently about how we add value to the health care system by helping physicians and stakeholder partners realize digital health’s tremendous potential to improve efficiency, reduce wait times, and improve population health management and patient outcomes. That’s a key focus of our 2017-2020 Strategic Plan, and is interwoven in everything we do.  

But what does this mean in practice, exactly? It means that each offering under OntarioMD’s products and services umbrella – whether it’s something developed in-house like Health Report Manager, or a product like eConsult that our head office staff and field teams deploy on behalf of one of our partners – needs to meet these objectives. And it means that the primary care providers that look to OntarioMD as a trusted advisor are confident we’ve done the work needed to ensure the products and services we bring to their practice will help them with patient care and practice efficiency. 

Our ongoing work on the EMR Quality Dashboard initiative is a prime example of the rigorous testing and analysis we apply to ensure our offerings aren’t simply digital health tools, but innovations that integrate and add value to the system. We launched a proof of concept in 2015 to demonstrate how user-friendly dashboard tools use real-time EMR data for improved clinical outcomes and practice efficiency. In phase 1 of the proof of concept, we worked with vendor partners TELUS Health and OSCAR EMR, physician advisory board members and other health care sector stakeholders, to develop a framework that would allow clinicians to view their patients’ data measured against a range of widely-accepted health indicators, and to take immediate action by identifying patients in need of follow up.   

We’ve since expanded both the number of health indicators incorporated into the dashboard and the number of participating clinicians. Today, more than 400 clinicians from across the province are participating in the proof of concept. Their feedback and experiences will be reflected in a benefits evaluation after phase 2 ends in December. But we already know that by using the dashboard to view their patient population data across indicators for conditions including smoking status, cancer and diabetes, participating clinicians can see and quickly respond to preventive care trends among their population.  

They can also easily see where the data in the EMR appears to not match their patient care experience. For example, if the Dashboard shows that smoking status isn’t recorded for most patients, but the clinician knows it is, they can then take action to make sure the information is stored in the right place. An EMR’s potential can only be tapped into if data is being entered effectively. 

In recognition of the importance of change management and ongoing support in the adoption of new tools, this initiative has incorporated the expertise of OntarioMD’s EMR Practice Enhancement Program (EPEP) practice advisors. They are deploying the Dashboard to all participating clinicians and supporting them in getting the most out of the tool. The EPEP process involves first analyzing a practice’s workflow and EMR data and then working one-on-one with clinicians to improve their data quality so that the patient information in their EMR can be effectively used for better patient care. When paired with a digital health innovation like Dashboard, that’s a powerful combination that can lead to better patient care for all. 

We’re currently working on a business plan for the eventual province-wide availability of the Dashboard that will ensure that clinicians on all EMRs have access to both the tool and, crucially, the data quality support offered by OntarioMD’s EPEP team.  

For more information on OntarioMD’s EMR Quality Dashboard initiative, please visit https://www.ontariomd.ca/products-and-services/proof-of-concepts or email us at emrdashboard@ontariomd.com. To talk to an advisor about the quality of your EMR data or about any digital health tool, contact OntarioMD at support@ontariomd.com.  

 

What Digital Health Means to Primary Care

What do you think of when you hear the words digital health? Is it the latest medical health tracker app? Your electronic medical record? Robot doctors?  

Digital health includes all these tools, and many more. But the true essence of digital health – and the reason why it’s worth celebrating with its own Digital Health Week – is something much bigger than the technology itself.  

Digital health is a technology-led evolution aimed at empowering patients and clinicians. It allows us to better monitor, manage and improve our own health and well-being, while allowing clinicians to improve patient outcomes through more responsive technology and better use of patient data.  

In Canada and around the world, digital health is providing tremendous clinical value through improved  access to care for patients, reduced costs, cost avoidance, greater efficiencies, and better quality of care. 

The work we do at OntarioMD is guided by our aim to empower physician practices and enhance the care they and their teams provide patients using EMRs and digital health. We do this through focusing on innovation, and on forging strong relationships and collaborating with health care industry partners to offer products and services that deliver measurable value to the Ontario health care system.  By connecting clinicians with the right tools to meet their practice objectives and ensuring they understand how to effectively use those tools, we help them follow up faster with patients, ensure better coordination of care between all health care providers connected to a patient’s circle of care, reduce unnecessary hospital readmissions, lower wait times, and avoid administrative costs. 

Consider our award-winning Health Report Manager (HRM), for example.  Clinicians using an OntarioMD-certified EMR can use HRM to securely receive patient reports into their EMR from participating hospitals and specialty clinics. With HRM, primary care providers know when their patients get discharged from a hospital or specialty clinic, and all medical record and diagnostic imaging reports they need to ensure effective follow-up are transferred directly into the patient’s medical chart in their EMRs. This eliminates the need for mailed or faxed paper reports and time staff spend handling them.  Most importantly, it lets clinicians be more proactive and provide patients with the quality care they need, fast. 

We’re also helping clinicians use digital health to take action to combat Canada’s growing opioid crisis. According to Health Canada in 2017, there were 4,000 opioid related deaths, up 25% from the year before.  

Digital health offers the tools needed to better combat crises such as this. By tapping into the power of their EMR, clinicians can analyze their patient data to learning more about trends and demographics. Armed with this information, clinicians can identify those patients who are most at risk of opioid abuse, and monitor them to prevent addiction and overdoses.  

OntarioMD’s Peer Leaders and EMR Practice Enhancement Program (EPEP) staff provide clinicians with important hands-on support to help them optimize how they input and use EMR data. Our Peer Leaders and staff have helped primary care providers learn how to use their EMRs to quickly identify their patients taking opioids, the number of different drugs prescribed, and the length of time they’ve been taking the drugs. Clinicians can then create alerts within the EMR to monitor patients on high doses and create a narcotics contract between clinician and patient that can help reduce the risk of addiction and further harm by opioids.  

Whether you need help managing a high opioid risk population, or have other practice challenges and goals, OntarioMD Peer Leaders and staff are like a Geek Squad for clinicians. These clinical practice and technology experts can: 

  • Help you better understand your EMR’s functions and tools; 
  • Analyze your data entry and practice workflows, to improve the quality of patient data in your EMR;  
  • Proactively use EMR patient reminders, reports, population health informatics and more to improve your population health practices; 
  • Implement best data quality practices to access the most relevant patient information at the point of care 

Digital health has the power to improve patient outcomes and help us live longer and healthier lives. But like any technology, the impact depends on the user’s understanding of how to tap into its full potential. By working with patients, clinicians, health care stakeholders and technology vendors, OntarioMD is working to advance digital health care, for the benefit of clinicians and patients across Ontario and all of Canada.  

Keep up to date on digital health advances and our work by following OntarioMD on FacebookTwitter, and LinkedIn. Also, subscribe to our blog at www.ontariomd.blog and visit us online at www.ontariomd.ca for more info on all our products and services. If you have any questions or want to get connected to digital health products and services, please call us at 1-866-744-8668 or e-mail support@ontariomd.com.

OntarioMD: Advancing digital health in Ontario

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Front-line health care providers, quality improvement organizations, digital health delivery leaders and government recognize that digital health delivery has become an indispensable support to keep up with increasing health system demands. It is no longer imaginable that health care could be delivered without digital information technology to manage the array of information processed and recorded for patients every minute in Ontario physician practices, hospitals, home care, long-term care homes, public health units and health care provider practices across the continuum of care. All have adopted digital health tools, in varying degrees, to manage and support patient care.

There is a lot of discussion about what digital health doesn’t do yet – the promise not yet fulfilled, and definitely the glass half empty analogy. What about the glass half full? It is truly important to understand what digital health is doing every day in the health care system.

I’m going to focus on digital health in primary care because that is the area in which we spend our time as an organization. OntarioMD has been at the forefront to rollout digital tools and services across the province to support and enable efficient and effective practice and underpinning the delivery of excellent care to patients. We are known for our success in getting electronic medical records (EMRs) into the hands of community-based family physicians and specialists. From a province with one of the lowest adoption rates when our work began, to now one of the highest. How valuable are EMRs to the health care system? They’re more valuable than people may realize. More than 15,000 physicians and more than 1,100 nurse practitioners are using them to care for about 11 million Ontarians.

EMRs in primary care enable clinicians to manage your personal health information in a secure manner. EMRs require login credentials to access information, and no charts will be misplaced or lost. Protecting personal health information is critical to all of us. EMRs are the secure virtual filing cabinet to protect your information and make it accessible only to those to whom you give consent. We take privacy and security obligations very seriously and we offer a comprehensive program to enable physicians to stay up-to-date on their obligations and how to protect your information in their EMR systems.

Let’s say you were in the hospital emergency department last week and experiencing severe abdominal pain. If your physician used an EMR, they would be getting your discharge summary about your visit from the hospital directly to the EMR through OntarioMD’s Health Report Manager (HRM). They see your discharge summary in their EMR inbox, with a summary of your visit and it is increasingly likely that they may have called you for a follow-up appointment before you call the office.

Whether you are a patient with a single lab test or you require regular laboratory tests to be performed. Physicians are sent your results electronically by the laboratory, and they can also query OLIS (Ontario Laboratory Information System) to see your results. EMRs enable the physician to display results graphically, and this makes a lot easier to review trends in your results, supporting discussions about what might be working well or where attention needs to be focused.

Prescriptions generated and managed in EMRs provide extraordinary value. With an EMR, your physician can alert about drug indications or potential conflicts with current medications. Thousands of Ontarians experience adverse events due to drug interactions every year. EMRs have helped to reduce adverse drug events. It is one of the most valuable things digital health delivers for patients and the health care system.

If your physician wants to ask a specialist about something, he or she can make a request through an online portal and get an answer often in hours. This means you don’t have to wait for months and then take time away from family or work to go to a specialist for something that could have been dealt with by your family physician. OntarioMD is working with our partners in the Ontario eConsult Program to make it even easier for physicians to request an eConsult through their EMRs. This is just one of the ways we’re connecting the health care system to benefit patients.  

Back to the glass half empty – can everyone in the health care system seamlessly exchange data electronically to care for patients? No, but we’re getting there. Ontario physicians understand that the way forward is digital. They see its value and potential by using their EMRs and connecting to OntarioMD products and services and those of our partners that augment the value of digital health to realize better patient outcomes and healthier Ontarians.  

What about the physicians who use digital health and their needs? It’s great that they’re using digital health in increasing numbers to care for patients. We care about their workflows and ensuring that they get the training and ongoing support they need.  We know that it is important to create capacity in a physician’s office to support their adoption and best use of digital health tools and services, all while they are getting on with their most important work – delivering excellent care to their patients.   

Let’s keep working together to fill that glass and realize even more value for our health care system!

EMR Quality Dashboard: Data Quality and Analytics

In this fourth entry in our video series on the EMR Quality Dashboard, OntarioMD CMO Dr. Darren Larsen discusses the importance of good data quality and how analytics can help patient care through population health management.

How EPEP Helps You Reach Your Practice Goals

OntarioMD’s EMR Practice Enhancement Program (EPEP) helps you realize even more value for your patients and your practice by tapping into more of the benefits of your EMR. EPEP staff will work with you and your staff to achieve your unique practice goals, at a time that’s convenient for you. We will analyze your EMR workflow and data quality, and identify quick wins that achieve tangible results or save your valuable time. EPEP emphasizes hands-on support as you move beyond basic data capture to use your EMR for enhanced patient care and improved practice efficiency. 

Watch the latest EPEP Success Story to find out how EPEP helped one practice focus on population health through better prevention and screening management. For more information on EPEP, visit https://www.ontariomd.ca/products-and-services/emr-practice-enhancement-program

Don’t Miss Your Chance to Attend the Toronto EMR: Every Step Conference!

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By Peter Hamer, Executive Director, Ottawa Valley Family Health Team and OntarioMD Clinic Manager Peer Leader

There are less than two weeks left until Canada’s largest EMR conference series comes back to Toronto. If you’re a clinician who is using EMRs and digital health solutions, or you’re interested in learning more about the value of the technology for your practice, you need to register now to attend OntarioMD’s EMR: Every Step Conference on Thursday, September 27.

I’ve attended and presented at the EMR: Every Step Conference since the first one back in 2012, and I’ve connected with thousands of clinicians and other health care professionals and digital health stakeholders who have agreed that there are many good reasons to make time in their schedule for this annual event. The conference offers a full day of CME-accredited content across 20 educational sessions, EMR workshops, a vendor showcase and two keynote addresses. The ability to access this much practical knowledge and CME credits for a registration fee of just $160 ($100 for students) is virtually unmatched anywhere else.

EMR: Every Step Conference content is provided by clinicians, for clinicians. The conference abstract process for this event began in the spring, when a clinician review committee analyzed and evaluated dozens of submitted abstracts to select the ones they knew would offer the best clinical value to their colleagues.

 The Conference Agenda 

You can view the full agenda for our Toronto EMR: Every Step Conference agenda here, including session summaries and speaker details. The content falls into four streams:  

  • Clinical Enhancements (Opioid Management, Optimizing EMR for cancer screenings, etc.) 
  • Digital Health (ebooking, eConsult, etc.) 
  • EMR Management (Clinic Manager Perspective on EMR, Practical Quality Improvements, etc.) 
  • OntarioMD Products and Services (EMR Dashboard, Privacy and Security, etc.) 

In addition to the great knowledge-building educational sessions, we’re proud to offer clinicians and their staff a variety of training opportunities to learn more about how their EMR can work for their unique practice needs:  

  • Learn tips and tricks from your EMR vendor in the EMR Workshops 
  • Get EMR-focused mentorship from Physician, Clinic Manager and Nurse Peer Leaders by signing up for one-on-one Peer Leader Engagements 
  • Take the opportunity to complete an EMR Progress Assessment to see what level of EMR use you’re currently at 
  • Learn about OntarioMD’s Privacy and Security Training Module, and why successful completion of this online training module is one of the necessary requirements for access to some of Ontario’s digital health assets, including the electronic health record systems. 

For the first time ever, the upcoming OntarioMD EMR: Every Step Conference will feature two keynote addresses. 

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Our morning keynote will feature Julie Drury, Chair of the Minister’s Patient and Family Advisory Council, She will deliver an address on the importance of including the patient perspective in digital health. 

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Our closing keynote will be delivered by Dr. Julielynn Wong, internationally recognized as a 3D printing, drone, robotics, telemedicine and digital health pioneer who uses cutting-edge technology to deliver healthcare solutions across diverse environments. Her presentation is titled “From Fax Machine to 3D Printers: Digital Health at Warp Speed.” 

Whether you’re a new EMR user, or your practice has been connected for many years, the Toronto EMR: Every Step Conference will help you understand the latest trends and innovations in digital health and determine how this game-changing technology and support from OntarioMD can help you meet your unique practice needs.

 Limited conference registration spots remain. Register Today!  

Digital health helped me breathe again!

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Contributed by Surya Qarin, OntarioMD Practice Management Assistant 

Anyone that has known me long enough knows I have spent much of my life in and out of hospitals – and that’s not because the doctors are cute. As a matter of fact, Etobicoke General’s nurses and I are on a first name basis now, and they know exactly which vein works best when drawing blood, and which ones “hide.”

As a child, I was hospitalized every other week for severe asthma. It seemed to subside after I turned 12… at least I thought it did. I didn’t even think asthma was a real issue for adults. I’d always been told people outgrow it. But this is not the case: According to the Centers for Disease Control and Prevention, 9.7% of women aged 18 or older have asthma and are more likely to die of asthma than men. Adults are also four times more likely to die of asthma than children. Asthma Canada stats show that up to 250,000 Canadians are living with severe asthma.

Asthma returned to my life a few years ago, as a moderate condition. I had become more active, believing it would help with my other health issues (which it did). As long as I took my puffers before and after working out, I would not have any issues with breathing.

Then flu season hit, and I got sick a few times between December 2016 and February 2017. Those who know me understand my strong belief that I am super woman and do not like to complain about being sick or having “a little cold.” Unfortunately, this was not just a small cold: it had turned from a cold, to bronchitis, to full blown pneumonia by April 2017. Even then, I still refused to see a doctor. One day, on my drive home from work, I felt a sharp chest pain, and something didn’t seem right. I was not just having a little difficulty while breathing as I had been the last few months. I actually could not breathe.

Gasping for air, I pulled over, sent a quick text to my sister and drove to Humber River Hospital. There, I realized how difficult it would be for me to get my medical records: My family doctor was not affiliated with the hospital, nor was Etobicoke General. They were, however, able to pull my past drug history from my pharmacy and go based off that information. I was stabilized and discharged.

A few days later, my breathing difficulties returned. I went into Etobicoke General, and they were able to pull my history right away and admit me to hospital within the hour. Turns out my lungs had started shutting down due to the pneumonia and asthma, and as it was high-humidity and high-allergy season, being outside did not help me. During my stay in the hospital, my family doctor received hospital reports via Health Report Manager (HRM) and he was kept updated on my condition, as were my respirologist and cardiologist.

After a few weeks of recovery, I thought all was well. However, I caught a “cold” again in October, and this time things deteriorated fast! I ended up in hospital yet again. My respirologist was made aware of my condition in real time via the hospital’s EMR and was able to work with the other respirologist on duty and doctors working on my case to provide the best course of treatment given my history. My current spirometry test results were easily available for the clinicians, and the instant connectivity between those on my medical team helped improve my care and recovery process.

Once again, my family doctor’s ability to receive hospital reports to his EMR through HRM enabled him to follow-up accordingly, ensure I had the contacts I needed for my health, schedule regular testing, and most importantly, help ensure that I didn’t end up in the hospital again. I’m happy to say that I have not been hospitalized overnight since November of 2017.

As a member of the team at OntarioMD, I help clinicians across the province understand the value that EMRs and digital health tools such as HRM can bring to their practice and the quality of patient care they’re able to provide. But being a patient in the health care system has really demonstrated the importance of these tools to me first-hand. If you’re a clinician who has questions about optimizing your EMR use, or you want to connect to HRM or the wide range of other digital health tools in Ontario, contact OntarioMD at support@ontariomd.com.

 

 

I hate paperwork!

Submitted by Dr. John Crosby 

I am a family physician in Cambridge with 1,400 patients serving 2 nursing homes in an 18-physician family health team with 30,000 patients in total. I have spent 26 years as a physician, with 20 years’ experience as an emergency physician.

A recent survey in the Medical Post listed paperwork as the biggest stressor for physicians. Luckily for me, paperwork is a thing of the past as we have eliminated paper coming from hospitals and specialty clinics and gone digital using Health Report Manager (HRM). It was easy to implement, and both my office manager and I have found that it saves us time to focus on delivering better patient care.

HRM is simple to implement as OntarioMD does all the work in helping to get your practice set up. OntarioMD came into my practice to sign subscription and user agreements and TELUS helped with the set-up of the system. Report types such as imaging, emergency, specialist and other hospital reports automatically downloaded into our EMR system. This eliminated the need to store paper reports. If I were to get an MRI report showing a brain tumour, I can quickly call the patient in and refer them to a specialist.

I can also access lab results through my EMR via the Ontario Laboratories Information System (OLIS). I simply login into my computer and click on lab reports to view any abnormal patient results. If a patient’s potassium level comes back low, I can simply tell my office manager to tell they will need to change their diet or take certain medications.
One of the newer digital health tools I’ve connected to is eConsult. I can send a message and documentation to a specialist anywhere in Ontario without having to send my patient for an in-person visit. This means faster advice, usually within a couple of days, I can use for my patient who doesn’t have to wait months to benefit from a specialist’s advice.
These tasks are all done without paper. Prior to using an EMR, HRM, OLIS and eConsult, receiving, sending and viewing patient health information was tedious and time consuming. In the past, all my reports were mailed or faxed. We would have to physically travel to the hospital and pick up the paper reports daily. Then the paper report was scanned, the patient’s file had to be opened and the report dragged there. Then my office manager would mark it as seen by me.
With HRM, I see a patient’s report as soon as it downloads. With a couple of clicks, the information is posted into the patient’s chart. I no longer need to go to the hospital and wait for mail and faxes. Now I can receive specialist reports the same day of the patient’s visit all thanks to HRM. HRM also sends me eNotifications so I know when my patients were in the hospital and know that I can expect hospital reports to follow.
My practice is more efficient all thanks to my EMR and other digital health tools like HRM. They have benefitted my practice by:

  • Enabling me to find patient information quickly
  • Allowing me to spot trends and abnormalities
  • Providing faster patient follow-ups
  • Accessing specialist advice and getting responses sooner
  • Enabling more time spent on patient care
  • Creating workflow efficiencies
  • Less time spent on administrative and operational tasks

Physicians and other clinicians need digital health tools to practice medicine today. They really need the services of OntarioMD to advise them on how to go digital. You can start with one digital service and OntarioMD will help you integrate it into your workflow. Or, you can start with multiple digital health tools. OntarioMD can connect you to all of them and help you understand how to use them effectively to care for patients and to manage your practice. If you hate paperwork like I do, contact OntarioMD to get HRM, eNotifications, OLIS, eConsult or any other available provincial digital health tools (e.g., ONE® ID, ONE Mail, ConnectingOntario Clinical Viewer and more). Call 1-866-744-8668 or e-mail support@ontariomd.com.