Setting up a new primary care clinic can be arduous. There are many considerations beyond the business aspect – choosing a suitable location, getting medical equipment, implementing technology (especially the right EMR system), etc. It’s a tall order for clinicians already burdened with administrative tasks. This is where OMD comes in.
The challenge
Hoda Mankal, a nurse practitioner in Ottawa, was put in touch with OMD Advisor, Krystina Spagnuolo, for guidance on choosing an EMR for a start-up primary care clinic. With no office space or chosen location, a full buildout was needed to help get the clinic off the ground. Krystina called in fellow OMD Advisor, Glenn Boone, for his technological expertise.
The result
After discussing key factors critical to selecting the right EMR, Krystina provided several demos of certified EMRs and mapped out clinical workflows, supporting Hoda toward an EMR decision. Picking up the baton, Glenn met with Hoda to discuss electronic hospital information systems and share technical guidance on network configurations, telephone systems, data migrations, and performance criteria. Krystina and Glenn scheduled regular check-ins with Hoda and the clinic team over the next several months, continuing to provide support and value-added services, such as troubleshooting assistance throughout the clinic’s digital health journey.
Whether one-off or from the ground up – assistance you can count on
While requests for this kind of help are atypical for the OMD Advisory Service Team, its assistance was worth its weight in gold. As Glenn states, “If a clinician needs us, we’ll do anything to help them get off on the right foot, no matter what.”
As for Hoda and her team? They were able to set aside paperwork and get back to patients. She states, “We have had such a positive experience with OMD helping us navigate the world of EMRs, AI and interoperability. The support and follow-up discussions were insightful and provided comfort when it came to deciding what we know will impact the lives of clinicians, multidisciplinary team members, and the clients we serve. I would regard OMD as an essential service for anyone looking to set up a clinic or streamline their workflow. Thank you, OMD!!”
Need help with setting up a clinic or a customized workflow?
The OMD Advisory Service team is just an email or phone call away! We may not always be able to solve your problem, but we’ll go above and beyond to find a solution.
