Patient referrals are a crucial part of the healthcare system, allowing for seamless communication between providers to ensure continuity of patient care. If not properly managed, referrals can be miscommunicated, delayed, and even lost, which can result in grave consequences – for patients and physicians. Luckily, providing physicians with workflow solutions is where OMD shines.
The Challenge
Dr. Geneviève Rousseau sought help to improve the intake of hundreds of weekly referrals received at Origyns Medical Clinic. After connecting with Dr. Rousseau, OMD Advisors, Kristen MacKinnon and Katie Peter, got down to work, starting with an assessment of the clinic’s workflow (and the reason behind its paper-based referral system, with a certified EMR in place).
The Result
Bringing in additional OMD Advisors, Katie and Kristen developed a triage process for referrals, customized to the clinic’s workflow. Focused on templating as much administration as possible, they created standardized forms to facilitate communication between the clinic’s specialists and primary care physicians. The use of private messages was put into place to ensure notifications weren’t missed.
But their work wasn’t done. To ensure the success of the new referral management process, Katie and Kristen provided training and onboarding for the clinic team, with frequent check-ins to secure their feedback or address any issues.
What sets this story apart from others?
The Origyns Medical Clinic now has a fully customized process, resulting in streamlined operations and less administrative burden – at no cost.
Here’s what Dr. Rousseau had to say:
“We approached OntarioMD to help us facilitate our clinic workflow with referrals. They helped us put solutions in place to make triaging and filing easier, created a system where referrals are accessible to all staff, and helped us customize our referral confirmation letters within our EMR to increase our efficiency. Highly recommend their services!” – Dr. Geneviève Rousseau, Ottawa
Need help establishing a process or improving workflow?
The OMD Advisory Service team is just an email or phone call away! We may not always be able to solve your problem, but we’ll go above and beyond to find a solution.
